Turn every customer touchpoint into a retention moment
Your AI clone delivers personalized video at every milestone in the customer lifecycle — onboarding, adoption, renewal, and expansion — so every customer feels like your most important account.
Why customer churn is a CS execution problem
Most churn isn't caused by a bad product. It's caused by customers who never felt truly supported, seen, or guided.
Onboarding feels impersonal and gets ignored
Generic onboarding email sequences fail to connect with customers on a human level. When customers don't feel guided, they don't adopt — and accounts that don't adopt are accounts you'll lose.
Churn signals get missed at scale
With a growing book of business, CS managers can't personally check in with every account at every milestone. The accounts that churn are often ones that simply fell through the cracks.
Renewal conversations start too late
Reaching out 30 days before renewal to customers you haven't personally contacted in months is a losing hand. Expansion and renewal success depend on relationships built long before the renewal date.
Personalized video at every stage of the lifecycle
Outvid automates the right video touchpoint at the right moment — so no customer ever feels neglected.
Onboarding
Day 1, 7, 30Welcome videos that guide new customers through setup, highlight quick wins, and proactively answer the most common first-month questions — before customers even know to ask.
Adoption
Day 60–90Check-in videos that acknowledge specific product usage, celebrate milestones, and surface underutilized features relevant to each customer's goals — driving deeper product adoption.
Renewal
90, 60, 30 days outPersonalized renewal videos that summarize the value delivered, preview upcoming features, and make it easy for customers to say yes — before the renewal conversation even starts.
Expansion
On trigger eventsExpansion videos that trigger when customers hit usage limits or show signals of new use cases — turning growth moments into revenue conversations with context, not cold pitches.
Set it up once, retain customers forever
Outvid handles the execution of customer outreach automatically. Your team focuses on the conversations that actually need a human.
Create milestone-based video campaigns
Set up onboarding, check-in, renewal, and expansion templates. Each campaign triggers automatically at the right moment in the customer lifecycle — day 7, day 30, 90 days before renewal.
AI personalizes each message to the customer
Outvid pulls each customer's usage data, product adoption metrics, and account history. Every video references their specific progress — wins they've had, goals they're tracking toward, next milestones.
Your clone delivers it in your voice
Customers receive a video from you — not a generic product update email — that acknowledges where they are in their journey. It feels like a personal check-in, because it is.
Identify risk and opportunity early
Video engagement analytics surface at-risk accounts (not watching, low usage) and expansion candidates (high engagement, hitting limits) so your team focuses energy where it has the most impact.
Measurable impact on retention and expansion
CS teams using Outvid see improvements across the metrics that drive net revenue retention.
Every customer gets a message that acknowledges exactly where they are
Outvid integrates with your product data and CRM to pull real usage signals for each account. A customer who hit a major milestone gets a video celebrating that win. A customer showing low adoption gets a video with targeted tips — before they become a churn risk.
- References specific product usage, milestones, and goals for each account
- Proactively addresses adoption gaps before they become churn signals
- Surfaces expansion opportunities based on usage patterns
- Builds genuine relationships at scale — customers feel seen, not managed
Build real relationships at scale
A personalized video from a human face creates a connection that email never can. Customers who feel a genuine relationship with their CSM are far less likely to churn.
Turn adoption into expansion revenue
When customers hit usage limits or show new use case signals, Outvid automatically triggers an expansion conversation — framed around their success, not your quota.
Early warning for at-risk accounts
Low video engagement is a leading indicator of churn. Outvid surfaces accounts that aren't engaging so your team can intervene before the customer is already gone.
Explore more use cases
Retain more customers, grow every account
Create your AI clone in 2 minutes. Start delivering personalized video at every lifecycle milestone — and watch churn drop and NRR climb.